Frequently Asked Questions

General Questions

What is the role of the Village Manager?
The Village Manager is there to uphold the culture of the community and ensure all maintenance and general repairs are attended to in a reasonable timeframe and in accordance with the operations budget. They oversee the day-to-day running of the village and organise a calendar of social activities and events.
Are personal support services available?
As your needs change, Oak Tree can help you access flexible in-home support services to encourage you to ‘age in place’, while you continue to enjoy the many benefits of the village lifestyle. Our Village Managers can assist with coordinating community home care assessments to ensure you receive the appropriate support.
Is emergency assistance available?
Oak Tree Group in partnership with INS LifeGuard provides residents with access to innovative personal response solutions tailored to suit your needs. The INS call centre is staffed by highly qualified and experienced nurses whose qualifications and clinical knowledge are far greater than the ‘first aid attendants’ commonly used in the industry. Services available can include an Emergency Response Medical Alarm, Falls Pendant and Push Call Points. Monitoring systems vary from location due to service provider availability. Your Village Manager can provide more information of ongoing monitoring charges as requested.
Are pets allowed?
Your pet is part of your family and is welcome in the village. Oak Tree has a pet policy that ensures all residents, including non-pet owners, feel at home and relaxed in our villages. Before you start your life at an Oak Tree Retirement Village you’ll need approval from the Village Manager before bringing a pet into the community.
Can I leave my villa to a family member when I pass away?
As you are purchasing a right to reside rather than a freehold title, it is not transferrable and must be re-sold to a new resident. The proceeds from the sale of your villa can then be passed on to your estate.
Can family and friends stay with me at the village?
Guests are welcome to stay in your villa subject to compliance with the terms of your resident contract and the village rules. We require residents to let the Village Manager know, so that they are aware of some ‘new faces’ in the village. Your grandchildren and guests are more than welcome to join you in using the village recreational facilities, as long as they are with a resident of the village and complying with the village rules.
Who is Oak Tree Group?
Oak Tree Group was founded in 2004 and our focus is on building boutique Retirement communities that are affordable, stylish, secure and suitable for you to ‘age in place’. We are committed to a long term involvement in an industry that we are extremely passionate about.
How does Government legislation protect the rights of village residents?

All Retirement Village operators must comply with specific legislation that protects the rights of residents. In very broad terms, the purpose of this legislation is to clearly outline the rights and obligations of both the residents and operators. It also aims to ensure that the operator provides you with enough information so you fully understand what those rights and obligations mean for you.

Oak Tree places the interest and wellbeing of residents as a priority; we’re always here to answer questions and offer information upfront. You can contact us anytime for more detailed information or for a copy of the Retirement Villages Act for your state.

Who can become a resident of Oak Tree?

In accordance with legislation, our residents must be over the age of 55 (or at least one partner who is), however our average age of entry across the group is 73 years.

Our villages attract residents who have been retired for some years and are now finding the ongoing maintenance of their current homes overwhelming and are also seeking regular companionship and security.

Will I/we own our villa?
Our villages are registered and operated in accordance with the relevant state retirement village legislation and your tenure is 100% secure. When you enter into a residence contract to purchase your villa, you acquire a lifetime right to reside in the village & enjoy the facilities for as long as you wish.
Do I need to sell my home before entering into a contract with Oak Tree?

You can keep your current home as an investment or choose to sell it. In most cases, our residents need to sell their home to raise funds for their new life with Oak Tree.

Your villa contract may be signed subject to the sale of your home (normally allowing 2-3 months for the sale to occur). If you don’t sell your home within this time frame then you, or Oak Tree, may end the contract. However, you may be able to receive an extension if both parties are agreeable.

Our Sales Consultant will work closely with you to ensure the timing of selling your home and settling on your new villa, flows smoothly. You can feel secure in knowing your $1,000 deposit is 100% refundable at any time.

What is an Exit Fee?

Officially referred to as a Deferred Management Fee (also known as an exit fee or departure fee) it is the most common financial structure for Retirement Villages in Australia.

This concept was originated in the 1950’s to meet the growing demand for affordable senior housing. It provides an opportunity to enjoy all the benefits of community style living at an affordable price which is recouped at your time of leaving in the form of a Deferred Management Fee.

Your Sales Representative or Village Manager can explain to you how it is calculated and the options available to you.

What costs are involved when living in a village?

Similar to a body corporate arrangement, the weekly service fee (also known as the general service charge or recurrent charge) covers costs such as; village maintenance, garden & lawn services, building insurance (excludes contents), upkeep of the village infrastructure, council rates, community centre facilities, as well as the Village Manager’s salary and administration costs.

You’ll need to budget for additional personal expenses such as; villa electricity, telephone, contents insurance and other chosen services you may wish to connect to your villa such as Foxtel or the internet.

Typically, this service charge increases in line with CPI (the general average increase of costs across all goods and services calculated from the ABS). As our residents are important to us at Oak Tree, our managers and administration staff work together with quality suppliers to guarantee affordable pricing for all residents.

What is the process if I wish to leave the village in the future?

You may terminate your right to reside in the village by providing Oak Tree with 1 month’s written notice of your intent to vacate your villa. Upon vacating your villa, Oak Tree will undertake reinstatement works if required and prepare the villa for resale.

Oak Tree will keep you informed throughout this process.

What is reinstatement / refurbishment?
Reinstatement / refurbishment work is completed on all villas in preparation for resale. Replacement and repairs are undertaken to bring the villa to a marketable condition. Oak Tree provides written quotes for approval.
Do you have more questions? Your local Village Manager will be more than happy to assist you. Please phone us on 1300 367 155 to chat about enjoying your golden years in an Oak Tree village.