We understand that our residents’ needs change. If living independently is no longer an option and you require the care of a nursing home or aged care facility, your Village Manager will work with your family and chosen healthcare professionals to help make your transition smoother.
We understand that sometimes circumstances change. If you choose to leave your villa, you will need to give appropriate notice (at least one month) to Oak Tree.
Our objective is to make the process easy for your family. We will deal with your executors in relation to the termination of contractual agreements and exit entitlement.
Your direct debit payments for the maintenance and management of your village will cease after you vacate. Any unpaid recurrent charges will accrue for a maximum of 90 days (after you exit) and this accrued amount will be deducted from the exit entitlement payable to you (or your estate) when your villa is resold.
Any unpaid recurrent charges will accrue as follows:
If your villa is resold before the 90-day period passes, your recurrent charges will only accrue up until the date that the new resident pays his/her ingoing contribution for the villa.
Oak Tree will use best endeavours to resell your villa should you choose to leave. You will not be responsible for costs incurred by Oak Tree for advertising, promotion or commissions.
In the event you choose to engage an external sales agent, Oak Tree will work with your agent and provide any relevant village documentation to assist with a sale. Any commission and marketing costs charged by the external real estate agent will be payable by you.
We will recommend a price based on recent sales in the village and the current market conditions at that time. You may set the resale price for your villa or you may allow us to do so during the termination process.
If we act in the sale of your villa, we will keep you informed of any progress. We will notify you of any offers to purchase the villa and provide you with monthly updates covering:
When you vacate the village, you will be entitled to a payment which is referred to as your exit entitlement.
Your exit entitlement is calculated by reference to the amount you paid when you entered the village (your ingoing contribution), less the exit fee payable by you.
However, your exit entitlement may be increased (or decreased) if you are entitled to share in any capital gain (or loss) in the value of your villa. That will depend on the terms of your Residence Contract (because Oak Tree may offer different purchase options in different villages). There may be further deductions from your entitlement for outstanding costs. Please refer to the Disclosure Statement or Residence Contract for further details.
Your exit entitlement is normally payable within 14 days of the date on which sale of your villa to a new resident is settled.
In the event of your death, your exit entitlement will be paid to your estate. In order to make this payment to your personal representatives, we will require a certified copy of the Grant of Probate or Letters of Administration.
You may have to pay a depature fee when you leave this village. Your exit fee is calculated on a daily basis in accordance with the terms of your Resident Contract. The Exit Fee is payable when the right to reside in the Villa is resold to a new resident and is then deducted from your exit entitlement.
You may have to share any capital gains received with the operator of this village.
You will be required to leave your villa in the condition that it was in when you commenced your lease (fear wear and tear excepted). We will cover the costs of refurbishing your villa.