General Frequently Asked Questions

Who is Oak Tree?

The "Oak Tree Group" or "Oak Tree" is a private company group that develops and operates retirement villages.  The founders of Oak Tree first started to develop (and operate) retirement villages in about 2004 and those founders are still directors and owners In the Oak Tree Group.

Our villages offer a safe, community-focused and low maintenance lifestyle that allows you to savour the finer things in life and get more out of your retirement.

What is the ownership structure of your villages?

We offer an affordable entry model that will help simplify the transition to your new home and lifestyle.

"Loan and Lease” or "Loan and Licence" are the most common purchase structures in the retirement village industry and one of those structures will be available in an Oak Tree village.

There are multiple benefits to those structures, including:

  • No Stamp Duty or GST will be payable by you;
  • Exit fee is only payable once your villa has been resold to a new resident;
  • We will continue to maintain your villa and the village facilities and grounds;
  • We will continue to promote the village to new residents;
  • Oak Tree does not charge any commission to resell your villa; and
  • The reinstatement costs are limited in accordance to the Retirement Villages Act 1999 (QLD).
What are the costs that I need to pay to enter the village?

1. A fully refundable $1,000 holding deposit for your selected villa.

2. A contribution for the legal costs to prepare your purchase contract.

3. Your legal costs for independent review by your solicitor of your choosing.

4. Ingoing Contribution (purchase price) which is payable on commencement of your lease or license.

Are there age restrictions to enter the village?

Our communities are designed for like-minded individuals who are at a similar stage in their lives.

Residents are required to be over 55 years of age. Many of our residents have retired from working full or part time, however this is not a requirement.

Does the legislation protect me in any way? 

Oak Tree is a member of the Property Council of Australia and the Retirement Living Council.

We are committed to the Code of Conduct set by the council and the high standards required to be a member. 

The retirement village legislation protects you in ways that include:

  • a Cooling-off period during the contracting process;
  • Restrictions on the process to determine (or increase) general service charges payable by you;
  • Limits to the reinstatement costs payable by you when you exit the village;
  • Limits on your obligation to pay for ongoing fees after you leave the village; and
  • Rights for you in relation to payment of your exit entitlement (the 18-month rule).
I’m ready to make the move and I’ve paid my deposit. What is next?

Once the deposit is paid, Oak Tree Group will coordinate the preparation of the documents to be provided to your or your solicitor.

We understand that you may need to sell your existing property before you can settle on an Oak Tree villa; Accordingly, if required by you, Oak Tree will make an agreement, subject to such a sale and agree a suitable time frame (normally 3 months) to enable that to occur. After documents have been finalised, we will make all settlement arrangements with your solicitor.

Preparing to move into my new home, what is next?

Your Village Manager will help coordinate your move into the village to make the transition easier by assisting with the following:

  • Completion of the entry condition report for your new home;
  • Provide you with manuals for your appliances and keys for your villa and the village;
  • Complete relevant paperwork so that, for example, we have a record of your next of kin and contact details for your emergency contact; and 
  • Help you to complete the paperwork for the payment of the general service charge.
What is the weekly general service charge and what does it pay for?

A major benefit of living in an Oak Tree retirement village is the hassle-free lifestyle and the range of services you can enjoy, from the community centre to the gardens and recreational facilities.

As a resident, you will pay a weekly general service charge to cover the costs associated with the lifestyle you enjoy in the village.

Your contribution will cover costs which include:

  • Council rates and water, waste and sewerage services;
  • Garden maintenance for all common areas; 
  • External pressure cleaning of all buildings and common areas (annually);
  • Insurance on your villa; 
  • Light and power costs for common areas and the village community centre;
  • Management costs including the Village Manager and support team salaries;
  • A contribution to the maintenance reserve fund for the village – to cover ongoing maintenance and repair of the village’s capital items; and
  • Administration costs.

Having the convenience of one easy payment means you don’t have to worry about a multitude of bills coming in each week.

For details of other expenses funded by the general service charge, we will refer you to the Public Information Document for the village and if you require it, the annual budget for the village.

What is not funded by the general service charge?
The general service charge does not cover your own or personal electricity, gas (if applicable), telephone, contents insurance or personal care services.
Will the general service charge change?

Yes, unfortunately the retirement sector is not exempt from increases in the costs of living.

Each year we will review the village expenditure. An annual general meeting is hosted at the village to review the annual audited financial statements.

In general, and subject to some limited exceptions, Oak Tree cannot increase the general service charges by more than CPI – without residents' approval by way of a special resolution.

Who is responsible for the insurance of my villa and the village?

The village has an extensive policy which ensures all buildings are covered in the event of disaster.

You will be responsible for your private property, the contents of your villa and your vehicle. You will also be responsible for any accidental or deliberate damage to the villa.

Can I bring my pet to the village?

We know how important family is and how much more enjoyment you’ll get out of your lifestyle with your pet at your side.

In the interest of other residents and their right to reside peacefully, we ask that you complete a Pet Application Form prior to your pet moving in. We will also provide you with our Pet Policy and Agreement to read and sign prior to the approval of your pets.

Can I have visitors come to stay with me?
Of course! We encourage friends and family to visit and stay for a short time period. In the interest of safety and security of our residents and to help visitors get more from their stay, all visitors and residents must comply with our visitor policy.
Are there any village rules that I need to follow?

Our villages are community focused places that offer a relaxed, active and fun lifestyle for residents.

To ensure every resident continues to enjoy more from their new lifestyle, we have developed village rules which cover:

  • Alterations to village property;
  • Bullying and harassment;
  • Car parking;
  • The use of communal facilities;
  • Complaints resolution procedure;
  • Entry into villas;
  • Fire and emergency;
  • Gardening;
  • Mobility scooter guidelines;
  • Noise;
  • Resident absence;
  • Smoking in the village; and
  • Visitor policy.

Your Village Manager will walk you through your village’s rules when you move in.

Can I make any modifications to my villa?
Our villas are contemporary, sophisticated and inviting, with modern fixtures and fittings throughout. While most of our residents enjoy our villas as they come, there is the option to make alterations to your new home. Any alteration is subject to our approval and will be at your cost to install and maintain.
What is the role of the Village Manager?

Your Village Manager is a friendly face who will help make your time enjoyable, stress-free and will oversee the daily running of the village, including:

  • Coordinating contractors for services and repairs to the village;
  • Managing residents moving into and out of the village;
  • Managing the village budget;
  • Managing the preventative maintenance program for the village assets;
  • Management reporting; and
  • Assisting in organising fun and unique social trips and activities for the village.
Can I take a long holiday away from the village?

Of course! Oak Tree is all about getting more out of your retirement years. One of the best things about living in an Oak Tree community is the peace-of-mind that comes from knowing that your home will be as you left it when you return.

As your general service charge payments continue, we will continue to care for and maintain the village and the outside of your villa. If maintenance is required inside, we’ll make those arrangements with you before you leave.

For emergency purposes, we will ask that you inform your Village Manager of your time away.

Can I access support services while I live in my villa?

Your health and wellbeing are important to us! Many of our residents require the services of visiting healthcare professionals, such as care providers, general practitioners, physiotherapists and podiatrists. While we do not provide those services, you are able to access the services of external providers at your own cost.

Please note that any services provided by healthcare professionals are not funded by the ingoing contribution or the general service charge payable to Oak Tree.

What happens if I can no longer live independently?
We understand that our residents’ needs change. If living independently is no longer an option and you require the care of a nursing home or aged care facility, your Village Manager will work with your family and chosen healthcare professionals to help make your transition smoother.
Can I tend to my garden?

The maintenance of village gardens is coordinated by your Village Manager and funded from the village budget.

If you have a green thumb and would like to tend to or add new plantings to your front or rear garden, we ask that you first have these approved by your Village Manager. Factors such as drainage and access for maintenance staff will be considered in the approval process.

What do I do if there is an emergency after office hours?

Our residents’ wellbeing is our priority. In the case of an extreme emergency, you should contact the local emergency services by dialling 000.

In the rare circumstance that you require urgent repairs to your villa outside of the Village Manager’s office hours, we will provide you with a list of Oak Tree approved trades who can assist you.

What happens if I decide to leave the village?
We understand that sometimes circumstances change. If you choose to leave your villa, you will need to give appropriate notice (at least one month) to Oak Tree.
What happens if I pass away?
Our objective is to make the process easy for your family. We will deal with your executors in relation to the termination of contractual agreements and exit entitlement.
What happens to the general service charge if I leave in a village located in Queensland? 
Your direct debit payments for the maintenance and management of your village will cease after you vacate.  Any unpaid general service charge will accrue for a maximum of 90 days (after you exit) and this accrued amount will be deducted from the exit entitlement payable to you (or your estate) when your villa is resold. If your villa is resold before the 90-day period passes, the general service charge will only accrue up until the date that the new resident pays his/her ingoing contribution for the villa.
What happens to the recurrent charge if I leave in a village located in New South Wales? 

Your direct debit payments for the maintenance and management of your village will cease after you vacate.

Any unpaid recurrent charges will accrue as follows:

  • Day 1 – Day 42 :100%
  • Day 43 – Day 90: 50%
  • Day 91 onwards: nil
Who can resell my villa after my contract ends?

Oak Tree will use best endeavours to resell your villa should you choose to leave. Costs incurred for advertising, promotion and commissions will be covered by the operator.

In the event you choose to engage an external sales agent, Oak Tree will work with your agent to assist with a sale.

How is the resale price for my villa set? 
Oak Tree will recommend a price based on recent sales in the village and the current market conditions at that time. If we cannot agree on the resale price, the services of an independent valuer will be required.
Will you keep me up-to-date on how the resale of my villa is going?

As your selling agent, we are committed to keeping you informed on your villa’s resale. We will provide you with a monthly update covering:

  • Price comparisons and comparable resales within the village;
  • The status of the reinstatement work and estimated completion date;
  • Details of the marketing program (including details of all advertising of the premises or the village);
  • The number of enquiries and tours completed through the villa; and
  • Advice on the current resale price and any recommendations to update it.
When is my exit entitlement payable?

When you vacate the village, you will be entitled to a payment which is referred to as your exit entitlement.

Your exit entitlement is calculated by reference to the amount you paid when you entered the village (your ingoing contribution), less the exit fee payable by you. However, your exit entitlement may be increased (or decreased) if you are entitled to share in any capital gain (or loss) in the value of your villa. That will depend on the terms of your village contract (because Oak Tree may offer different purchase options in different villages).

Your exit entitlement is normally payable within 14 days of the date on which sale of your villa to a new resident is settled.

However, if your villa is not resold within 18 months of your exit then Oak Tree must effectively pay your exit entitlement to you.

Do you have more questions? Your local Village Manager will be more than happy to assist you. Please phone us on 1300 367 155 to chat about enjoying your golden years in an Oak Tree village.
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